How it works
Simple for your customers. Controlled by you.
From the first ring to the recorded outcome, here is what happens when a customer calls a business using TrulyHello.
How TrulyHello works
Six steps from ring to result.
TrulyHello sits behind your team, not in front of it. It steps in only when the call would otherwise go unanswered.
- 01
Customer calls
Calls reach your existing business number as they always have.
- 02
Your team gets first chance
If someone's free, they answer. TrulyHello stays out of the way.
- 03
TrulyHello takes over
If staff are busy, unavailable or it's after hours, TrulyHello picks up.
- 04
Understands the request
It works out what the customer needs and draws on your business knowledge.
- 05
Takes approved action
It captures details, books, requests or schedules, only within your rules.
- 06
Updates and notifies
Your systems are updated, your team is alerted, and the outcome is recorded.
From conversation to action
A call doesn't end with a call.
TrulyHello follows each conversation all the way through, from what the customer said to what actually got done.
Owner visibility
Know what happened while you were busy.
Owners and managers get a clear view of every conversation, without having to be on the phone.
See every call
Who called, what they needed and how it ended.
Get the right alerts
Urgent calls and requests reach you immediately.
Read the summary
Short call summaries and reports instead of recordings to replay.
Stay in control
You set what TrulyHello can say and do.
Be among the first to try TrulyHello.
We're building and validating our MVP with early businesses. Tell us about yours.